Delete FXPatternLab service data

Updated 8 October 2026.

In the app

Open More → Privacy & data → Delete service data. Read the confirmation, submit the request and use Check deletion status. Pending does not mean completed. Uninstalling or clearing local content does not delete the service record. No email sign-in is required.

Outside the app

Email support@macroresearchtechnologies.co.uk with the subject “FXPatternLab service data deletion”. Say whether the app is installed, its version and platform, and any deletion reference already shown by the app. Never send passwords, access tokens, raw receipts, purchase tokens or card details.

Support must verify ownership and locate the private service record. A store account alone does not identify an anonymous service record. If the app was removed and no reference remains, contact support; an unidentified record cannot be promised deletion without verification.

What deletion covers

Completed eligible cleanup removes the associated service identity, preferences, registered devices and notification history. Device-local drawings, notes, layouts and favourites are separate; follow local-cleanup instructions. Applicable legal, payment-dispute, security or fraud-prevention records may be retained as described in the privacy policy. Store records remain subject to store policies.

The request applies to the requesting installation's private service identity, not all devices sharing a subscription. Other linked installations keep their separate data and access. A future verified restore does not recover deleted personal data.

Deletion does not cancel or refund an Apple or Google subscription. Cancel through the purchasing store to stop future renewals. You may request deletion while a subscription is active.